Refund Policy

Last updated: 5 December 2025

This Refund Policy explains how LUNYB LTD ("we", "us", or "our") handles refund requests for purchases of Lunyba plans.

1. Eligibility for refunds

We aim to ensure you are satisfied with Lunyba. If the service does not work as described for you, you may request a refund within 30 days of purchase, subject to the conditions below.

2. How to request a refund

• Contact us at contact@lunyba.com with your order email.
• Include proof of purchase (receipt or last 4 digits of the card used).
• Describe the issue you experienced so we can troubleshoot or process your request.

3. Processing time

Approved refunds are initiated to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the credit.

4. Non-refundable situations

• Unauthorized use or purchases made outside of your control without timely notice to us.
• Requests made after the 30-day window from the purchase date.
• Inability to provide sufficient account or payment verification.

5. Chargebacks and disputes

If you believe you were charged in error, please contact us first so we can resolve the issue quickly. Initiating a chargeback may delay the resolution process.

6. Contact

LUNYB LTD, Office 16705 182-184 High Street, North East Ham, London, United Kingdom, E6 2JA

For questions about this Refund Policy or to submit a request, please reach out via our contact form or at contact@lunyba.com.